The Live Chat addon allows institutions to provide instant support to website visitors through a real-time messaging system. Visitors can start a conversation directly from the website, and administrators can assign the chat to any available support agent from the dashboard. When a chat is assigned, the selected agent can receive a notification SMS, ensuring quick response to incoming queries. The system also keeps a complete chat history for each visitor, allowing agents to review previous conversations even after the chat session is closed.

Key Features

• Real-time live chat system for website visitors
• Assign chats to specific support agents from the dashboard
• SMS notification sent to agents when a chat is assigned
• Maintain chat history for each visitor
• Easy chat management and monitoring from the admin panel
• Improves customer support and response time

Use the Live Chat addon to provide instant support and communication with your website visitors. When a visitor starts a chat, administrators can assign the conversation to a support agent. The assigned agent receives a notification and can respond in real time. After the conversation ends, the system keeps the chat history so future interactions with the same visitor can be managed more effectively.